Macaw.net/eng/Univé and Business App

Univé Even More Customer-Oriented Through Optimized Data Analysis

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In order for organizations to make the right strategic and operational decisions, it’s essential to have effective business data analysis. This is especially true for insurers, who operate in a highly competitive market. With this in mind, insurer Univé partnered up with Macaw to further optimize their analysis process using a no/low-code application within the Power Platform.

“Above all, we wanted to make the analysis process simpler and more reliable,” says Inge Nijhuis, product owner of Business Intelligence at Univé. Univé has approximately 2,700 employees and 1.6 million customers, who account for more than four million insurance policies. “The goal was to relieve the burden on the internal users by further automating this process and by better securing the management of all data. Macaw already supports us with a software development team around Microsoft Power BI, so it was obvious to ask them for this specific task as well”.

Involving business users

Macaw’s approach was strongly focused on involving the business in the development process of the app. “Together with the users, Macaw took a good look at the requirements and wishes, and how they could be translated into a solid app,” explains Inge Nijhuis. “From there, a minimal viable product was built in a short period of time. We had set a clear deadline beforehand, which was why we needed to work fast.”

Deadline for data analysis app successfully met

According to Nijhuis, the deadline was successfully met, and as a client, they were pleased with Macaw’s initiative in this task. Univé chose to develop the analysis app with the Microsoft Power Platform, as it provides a development environment in which business apps can be built quickly and easily, using the low/no-code principle. The Power Platform is easy to integrate with other applications using the Common Data Service and can access data from various online or on-premise data sources, such as SharePoint, Excel, Office 365, Dynamics 365 or SQL Server.

Results

The new app greatly improved the speed and reliability of analyses at Univé. “Employees have faster access to the required data, and thanks to the app, it is also easier to properly record analyses,” explains Nijhuis. “Data is becoming increasingly important in the insurance world and good analyses are crucial for the business. Ultimately, data and data analysis will be an important way of differentiating in our market”.

Challenge
In order for organizations to make the right strategic and operational decisions, it’s essential to have effective business data analysis. Univé wanted to make their analysis process simpler and more reliable. The goal was to relieve the burden on the internal users by further automating this process and by better securing the management of all data.
Approach
Together with the users, Macaw took a good look at the requirements and wishes, and how they could be translated into a solid app. From there, a minimal viable product was built in a short period of time.
Result
The new app has greatly improved the speed and reliability of analyses at Univé. Employees have faster access to required data, and thanks to the app, it is also easier to properly record analyses. Data is becoming increasingly important in the insurance world, therefore having good analyses was a crucial step in the right direction for Univé.
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Case
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