CED’s strength is its integrated offer: from emergency assistance and claims management to repair services. For example, if you’re insured with a larger insurance company such as Nationale Nederlanden or Delta Lloyd, you deal with CED if you have a claim. Among other things, CED determines the amount of the claim and also arranges for the damage to be repaired. It does this in three areas: property, mobility and vitality. For example, the organization appraised the damage to houses in Groningen after earthquakes resulting from gas drilling.
The challenge: reliable insights into data
CED was looking for a future-proof data platform in order to be able to process data more efficiently and produce reliable insights concerning business issues – such as the damage caused in Groningen by earthquakes, or car claims relating to heavy rainfall.
The approach: improving the data environment and governance
The biggest challenge was to improve the data infrastructure used to draw up the required reports. After a number of sessions, a blueprint was developed for a platform to improve the quality of the data environment, using Microsoft Power BI. This gave CED new insights into its data.
The next challenge concerned data governance: who was responsible? Who ensured accurate delivery of the data? Due in part to the takeover of a number of businesses and services, the diverse range of sources meant that the data was no longer ‘clean’. Working together with master data management software supplier Profisee, Macaw was able to clean these databases, so that data is stored in accordance with the relevant standards.
“Our partnership was excellent right from day one. I particularly appreciated our contact with the project team.” Bram van den Dries, Group Business Intelligence Manager at CED
The result: data at the center of the organization
Using the smart data platform, CED is able to take a more data-driven approach which is consistent with the ambitions CED has as an organization. The platform ensures the rapid processing of data into insights and the wider use and applicability of those insights within the organization. As a result, CED is able to further build on data and information as the organization’s pivotal point for both internal and external users.
What did the client think?
Bram van den Dries, Group Business Intelligence Manager at CED: “Microsoft itself advised us to choose Macaw, but we already knew of it as a major and reliable name in the market for BI and data solutions. Macaw has a strong reputation in the market – rightly so, as it turned out. Our partnership was excellent right from day one. All our contact persons knew their business and I particularly appreciated our contact with the project team. Our first question was about setting up external customer reports, but Macaw convinced us that our best approach was to make a direct transition to a smart data platform. The proof of concept was a great success. The smart data platform ensures that your landscape is future-proof.”