Vacancy: Delivery Coordinator
Location: From home, from one our offices in Hoofddorp, Barendrecht or Apeldoorn and on-site with our customers (when possible)
Hours: 32 – 40
Working at Macaw as a Delivery Coordinator
As a Delivery Coordinator, you are responsible for efficiently organizing, starting and coordinating the services provided to our customers, especially for smaller orders. You build customer relationships by proactively maintaining contact with customers about the services provided and you are the primary point of contact in case of upscaling and downscaling of capacity and in case of problems and escalations.
You periodically discuss the overall status of the assignment and the budget with your customers. In addition, you also ensure that the internal planning, invoicing and administration with regard to the services provided to the customer is well taken care of. Where necessary, you solve problems and challenge the internal teams involved to continuously improve customer satisfaction. In this way you have an active contribution to increasing the customer satisfaction of your own customers. You can use your commercial sensitivity to identify opportunities to sell additional services and to work together with the responsible Client Manager.
Within Macaw, this role offers you the necessary growth opportunities to roles as (Agile) Project Manager or Delivery Manager.
Macaw is truly a Great Place to Work. A company where everyone can be themselves and where good investments are made in employees. Our organization is growing internationally with more than 450 employees, whereby we find it very important that our pleasant and informal culture is maintained. With us you can count on:
- A good base salary
- An excellent mobility allowance
- 29 vacation days and extra vacation accrual if you are not sick
- A large training budget
- And last, but not least, a good pension scheme
What we are looking for
You are involved and you find it important to work in a customer-oriented, result-oriented and accurate manner. For this position it is necessary that you can organize well, connect quickly and easily with others and have an analytical mind. You are an action-oriented discussion partner for your customers who thinks in terms of possibilities. You also have:
- HBO thinking and working level;
- knowledge of and preferably some experience with IT delivery management;
- knowledge of financial management and project work;
- a good command of the Dutch and English language in word and writing.
An e-assessment is part of the selection process.